General terms and conditions of contract and travel
The general travel conditions and contractual provisions govern the legal relationship between you and Off Road Tanzania SARL.
1. Registration and conclusion of the contract
The contract concluded between you and the organiser takes effect as soon as your payment is received. From that point onwards, the rights and obligations under the contract apply immediately to you and Off Road Tanzania Voyages SARL. If you register other travellers, you undertake, on their behalf, to comply with the terms of this contract.
The scope of the contractual services refers to the description of your travel programme.
2. Price and payment terms
Prices may be subject to fluctuations: negotiations, changes in demand, the introduction of new taxes or fluctuations in exchange rates. Unless otherwise stated, our prices are quoted per person, in euros.
Payments can be made online by bank card or by bank transfer. Any bank charges relating to an international transfer are entirely borne by the customer.
In the case of payment by credit card, Off Road Tanzania Voyages SARL will charge you the additional cost of the bank fees.
At the time of booking, a deposit must be paid. The deposit corresponds to 30% of the amount of the services for stays in Tanzania. The balance must be paid no later than 45 days before departure. For bookings made less than 45 days before departure, the full amount must be paid at the time the contract is concluded.
3. Changes and cancellation by the traveller
Any modification or cancellation may be subject to fees.
Certain ground services are subject to specific modification or cancellation conditions, which Off Road Tanzania Voyages SARL cannot waive and which will be passed on to the client file.
In the event of cancellation or partial cancellation of the trip, the cancellation fees applied are as follows:
In the event of cancellation, an amount of 30% of the total price will systematically be retained.
In the event of cancellation occurring from 90 days before departure, the amount of the fees will be as follows :
- From 90 to 61 days before departure : 50% of the total price
- From 60 to 31 days before departure : 75% of the total price
- From 30 days to « no show » : 100% of the total price
4. Interruption of the trip by you during the stay
If you interrupt your trip, return a vehicle early or cancel certain services on site, we will not be able to offer you a refund.
If you miss your plane, train or boat, there is no possibility of a refund. If you miss your return flight, the costs resulting from an extension of your stay will be entirely at your expense. The risk of delay is entirely borne by the traveller.
5. Replacement traveller
If one of the travellers is unable to travel, they may be replaced by another person who must be prepared to take over the same travel arrangement, on the same terms and conditions. The replacement person must be accepted by all the other partner companies involved in your trip. In all cases, we will charge you an administration fee of 100 euros for the necessary amendments to be made.
6. Passport, visa and vaccination
You are personally responsible for being in possession of the required travel documents. We provide information on passport and visa requirements as well as health regulations and any vaccinations. This information can be found on our website or in your travel documents (itinerary, technical sheet). We accept no responsibility if a passenger is unable to take their flight or cross a border due to incomplete travel documents. In such a case, any right to a refund is excluded.
In the event of changes to entry requirements, Off Road Tanzania SARL will notify you as soon as possible within the limits of its knowledge and cannot be held responsible for these changes.
If entry to a country is refused, Off Road Tanzania SARL cannot be held responsible, the return journey will be at your expense and the cancellation terms will apply.
7. Cancellation of the trip by Off Road Tanzania SARL
Cancellation by Off Road Tanzania Voyages SARL may take place no later than 1 week before departure. Subject to force majeure, disturbances and other circumstances which require, in your own interest, the cancellation of the travel arrangements. In the event of cancellation on our part, we undertake to negotiate cancellation charges with our partners in order to limit these and refund you where possible. A full refund cannot be made. For the same reasons, an interruption of the trip cannot be ruled out. In the event of interruption of the trip, we undertake to negotiate cancellation charges with our partners from whom you would not have received the services, in order to limit these and refund you where possible. A full refund cannot be made
If a trip requires a minimum number of participants, this is indicated in the trip description. If the minimum number of participants is not reached, the trip may be cancelled no later than 2 weeks before the start of the trip and we will refund any payments already made in full. All cases under this paragraph exclude any claim to further compensation.
8. Changes to the price and itinerary
Off Road Tanzania SARL reserves the right to amend at any time the information in the service descriptions, the prices published on our website and the travel contracts. In such a case, we will inform you and update your travel documents.
For the special cases listed below, we reserve the right to increase the price of a trip already booked:
- new introduction of, or increase in, compulsory taxes or charges (e.g. park entrance fees)
- state-imposed price increases (e.g. VAT)
- significant changes in exchange rates
We reserve the right, particularly where this is also in the traveller’s interests, and in consultation with them, to subsequently modify the travel programme or certain agreed services (e.g. accommodation, type of transfer) if unforeseeable or unavoidable events make this necessary. We will naturally inform you of any changes to the travel programme as soon as possible and will offer replacement services of equivalent value.
9. Complaints
If the services provided do not correspond to the description or are otherwise defective, you should inform your travel representative immediately, who will take the necessary steps to remedy the shortcoming if it is confirmed.
If the defect or damage was not reported on site and you cannot present written confirmation from the service provider, any claim on your part will be considered null and void. Complaints and claims for any possible compensation must be made explicitly in writing no later than 1 week after your return. If you do not observe this deadline, you lose the right to any compensation.
10. Liability
We undertake to provide the services booked at the time of reservation and in accordance with our general terms and conditions.
Claims for compensation for damage are excluded if such damage is due to negligence attributable to you, to foreseeable or unavoidable negligence on the part of a third party, or to force majeure, or if damage could not have been foreseen or prevented despite the care taken by us or by the service provider.
11. Governing law and place of jurisdiction
The legal relations between the parties are governed exclusively by Swiss law.
The place of jurisdiction is Geneva.
